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FAQ

FAQ

Do you have a question?

We answer the most frequently asked questions — and if you don’t find your answer, our team is here to help.

General Questions

We provide comprehensive spare parts for heavy trucks, trailers, commercial vehicles, and passenger cars through partnerships with authorized global brands that ensure the highest levels of performance and reliability.
Yes, absolutely. All our products are 100% genuine and come with certifications from the manufacturers, complying with the highest international quality standards. We never compromise on the quality we provide to our customers.

Yes, we provide high-quality alternatives to original spare parts, ensuring proper performance and efficiency. We offer a variety of options that suit your needs and budget, while making sure they comply with the required specifications.

We provide products from leading global brands such as HELLA, MAHLE, SAF, MANN-FILTER, and other certified suppliers to ensure the highest quality standards.

We source products from globally certified suppliers, and all parts are inspected before delivery to ensure they meet quality and performance standards. In addition, we provide reliable solutions including both genuine parts and tested high-quality alternatives to ensure efficiency and durability.

Orders & Supply

You can contact us by phone at +966138591444, via email at info@al-kadi.com, or visit our head office in Dammam directly. Our specialized team will assist you immediately.
 

Lead times vary depending on the type of order, but we always aim to process orders as quickly as possible thanks to our advanced inventory management system.

Definetly, we have the operational and logistical capability to handle large and recurring orders while ensuring continuous supply.

Yes, you can track your order status by contacting our customer service team.

Shipping & Distribution

Yes, we have a network of warehouses and branches covering several regions within the Kingdom to ensure fast distribution.

After-Sales Services

Yes, our products come with warranties from the original manufacturers, and our after-sales support team is available to handle any inquiries or issues you may encounter.
 

Yes, we offer technical support and after-sales services to ensure customer satisfaction and continuous performance.

 You can contact technical support by filling out the “Contact Us” form on our website, and one of our technical team members will get back to you as soon as possible. You can also reach us directly via phone or WhatsApp for faster assistance.

Corporate & Fleets

Yes, we provide customized solutions according to your company’s size and type of activity, whether in terms of supply or inventory operations management.

Of course, our team will help you choose the most suitable solution based on your operational needs.

Of course. We serve a wide range of clients, including major fleet operators, logistics companies, maintenance workshops, and individual customers. We provide tailored solutions to meet the specific needs of each client.
 

You can contact us directly or fill out the consultation request form, and our team will get in touch with you to begin the cooperation process.

Yes, we offer long-term supply contracts tailored to meet the needs of companies and fleets. These contracts ensure continuous supply, price stability, and adequate inventory to support your operations efficiently without interruption.

We provide products from leading global brands such as HELLA, MAHLE, SAF, MANN-FILTER, and other certified suppliers to ensure the highest quality standards.

Yes, we provide customized solutions according to your company’s size and type of activity, whether in terms of supply or inventory operations management.

Definetly, we have the operational and logistical capability to handle large and recurring orders while ensuring continuous supply.

Lead times vary depending on the type of order, but we always aim to process orders as quickly as possible thanks to our advanced inventory management system.

Yes, we have a network of warehouses and branches covering several regions within the Kingdom to ensure fast distribution.

جميع المنتجات يتم فحصها بعناية قبل التسليم، كما نتعامل فقط مع موردين معتمدين لضمان أعلى معايير الجودة.

Yes, we offer technical support and after-sales services to ensure customer satisfaction and continuous performance.

Yes, you can track your order status by contacting our customer service team.

Of course, our team will help you choose the most suitable solution based on your operational needs.

We provide comprehensive spare parts for heavy trucks, trailers, commercial vehicles, and passenger cars through partnerships with authorized global brands that ensure the highest levels of performance and reliability.
 
Yes, absolutely. All our products are 100% genuine and come with certifications from the manufacturers, complying with the highest international quality standards. We never compromise on the quality we provide to our customers.
 
يمكنك التواصل معنا عبر الهاتف على +966 13 859 1411 أو بالبريد الإلكتروني info@al-kadi.com أو زيارة فرعنا الرئيسي في الدمام مباشرة، وسيرشدك فريقنا المتخصص فوراً.
 
Yes, our products come with warranties from the original manufacturers, and our after-sales support team is available to handle any inquiries or issues you may encounter.
 
Of course. We serve a wide range of clients, including major fleet operators, logistics companies, maintenance workshops, and individual customers. We provide tailored solutions to meet the specific needs of each client.
 

You can contact us directly or fill out the consultation request form, and our team will get in touch with you to begin the cooperation process.